Frequently Asked Questions

Technical Support

The video is not working, why ?

Browsing from your desktop

Check that you have the lastest version of your web browser installed.
If the problem persists, try to change web browser.
Our HTML5 player is supported on:

Chrome (version M42 or newer)
Firefox (version 47 or newer)
Internet Explorer (version 11 or newer)
Microsoft Egde
Safari (version 10 or newer sur macOS Sierra)
Opera (version 31 or newer)

Browsing from your mobile

Our HTML5 player is supported on :

Chrome mobile
Safari mobile

If you are still experiencing issues, please contact us via the contact form with a detailed description (devices, browser used, connection type...).

Why does the video quality change during playback ?

The video player adapts the image quality to your connection speed. The video quality is uasally lowered to avoid potential breaks in the playback.

In 'auto' mode the video player will try to use the highest video quality available.

You can manually set the movie quality but you might experience issues in playback in caseof a decrease in connection speed.

My account

How can I check my subscription status ?

Log into our website with your username and password
Navigate to "My Account" from the side menu or the footer
All information about your subscription status is in Your Subscription section.

How do I change my password ?

To change your password, go to "My account" in the left side menu or the footer. You can change your password by clicking on the "Reset password" link. If you have lost your password and cannot access the service: log into our website and click on "Password forgotten?". You will then receive an email to reset your password, sent to the address provided during signup.